Privacy Policy
Last updated: 6/1/2025
1. Overview
Welcome to Seniors Guide (“Seniors Guide,” “we,” “us,” or “our”). This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your personal information when you visit Seniors Guide (the “Site”) or otherwise interact with us, and it describes the choices you have about that information.
IMPORTANT: BY ACCESSING OR USING THE SITE, OR BY SUBMITTING INFORMATION TO US, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DISAGREE, PLEASE DO NOT USE THE SITE.
For state‑specific rights, see the State Addendum (Section 18). Dispute‑resolution terms (including mandatory arbitration and a class‑action waiver) are found in our Terms & Conditions.
2. Personal Information We Collect
- Individual Identifiers (Name, postal address, email address, phone number, IP address, online identifiers)
- Customer Records (Telephone number, account name, billing or shipping address)
- Personal Characteristics (Age, gender (if voluntarily provided)
- Commercial Information (Products or services purchased, obtained, or considered)
- Internet / Network Activity (Browsing history, search history, interactions with our Site)
- Geolocation Data (Precise or approximate location inferred from IP or mobile data)
- Audio & Call Recordings (Recordings of inbound or outbound calls (see Section 11))
- Inferences (Profiles or preferences derived from the information above)
*We do not intentionally collect biometric, health, or educational‑record data.
3. How We Collect Information
- Directly from you — e.g., when you complete a webform, call us, text us, or otherwise provide information.
- From third‑party partners — lead‑generation publishers or data brokers that share information where legally permitted.
- We require these partners to collect, store, and transfer data in compliance with all applicable laws (e.g., TCPA, CCPA, and other state privacy statutes) and to provide documented consent records. We may conduct source‑verification audits when appropriate.
- Automatically — through cookies, pixels, and similar technologies (see Section 6).
For TCPA compliance we maintain time‑stamped logs of consent and revocation and screen phone numbers against federal, state, and our internal Do‑Not‑Call (DNC) lists before dialing.
4. How We Use Information
- Connect you—or our lead‑buying Business Partners—with relevant products or services. (Data supplied by partners may be “aged,” subject to verification, or supplemented for accuracy.)
- Provide, maintain, secure, and improve the Site.
- Respond to inquiries and provide customer support.
- Conduct analytics, marketing (subject to consent), research, and fraud prevention.
- Comply with legal obligations and enforce our policies and contracts.
We may create aggregated, de‑identified datasets for analytics. These datasets cannot reasonably be used to identify you.
5. How We Share Information
*“Sell” and “Share” have the meanings given in the California Consumer Privacy Act (CCPA/CPRA). We sell/share data only with your express consent (see Section 9) and require recipients to honor GPC or other opt‑out signals and to use the data solely as contracted.
We may also disclose information (i) to comply with law, (ii) to protect Seniors Guide or others, or (iii) during a merger, acquisition, or similar transaction.
6. Cookies & Tracking Technologies
We use first‑ and third‑party cookies, pixels, and similar tools for:
- Site functionality (e.g., keeping you logged in)
- Analytics and performance measurement
- Advertising and retargeting
Manage your preferences any time via our Cookie Preferences Center (link in the Site footer). Browser settings may also block or delete cookies, though some Site features may not work properly. First‑party analytics cookies may not be disabled by Global Privacy Control.
7. Do Not Track & Global Privacy Control
Some browsers transmit Do Not Track (DNT) or Global Privacy Control (GPC) signals. We honor valid GPC or other state‑approved Universal Opt‑Out Mechanisms as requests to opt out of (i) targeted advertising and (ii) the sale or sharing of personal information—to the extent technically feasible and required by applicable law. The Site does not otherwise respond to DNT signals.
8. Your Privacy Choices & Opt‑Out Timelines
*We notify downstream service providers of sale/share opt‑outs within the same 15‑day window.
9. Express Written Consent (TCPA)
By calling the phone number displayed on this site, you provide your express written consent for Seniors Guide (and its licensed agents or representatives, if applicable) to contact you at the telephone number used to place the call for marketing purposes. Contact may occur using automated dialing technology, prerecorded messages, or artificial voices, even if your number is listed on any federal, state, or internal Do Not Call (DNC) list. Consent is not a condition of purchase. Calls may be monitored and recorded for quality and compliance purposes. You may revoke your consent at any time by using any opt-out method described in this Privacy Policy.
10. Marketing Communications & CAN‑SPAM
Promotional emails always contain our physical mailing address and a one‑click unsubscribe link. We honor email opt‑out requests within 10 business days.
11. Call‑Recording Disclosure
Inbound and outbound calls may be recorded or monitored for quality assurance, training, and compliance. If you do not consent, please discontinue the call.
12. Information Security
We employ reasonable and appropriate safeguards, including:
- Encryption in transit and at rest
- Role‑based, least‑privilege access controls
- Third‑party penetration testing and vulnerability scanning
- Multi‑factor authentication for administrative accounts
- An incident‑response plan and vendor‑security assessments
No method of transmission or storage is 100 % secure; we cannot guarantee absolute security.
13. Data Retention
We delete or de‑identify data when it is no longer needed unless a longer retention period is required by law or to defend legal claims.
14. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect information from them. For users aged 13–15, we obtain opt‑in consent before any sale or sharing of personal information. Parents or guardians may request deletion of a minor’s data via the methods in Section 17.
15. Changes to This Privacy Policy
We may update this Policy periodically. Material changes will be posted at least 30 days before taking effect, and where required, we will seek your consent or provide an opt‑out.
16. Dispute Resolution
Any dispute arising from this Policy is subject to the Arbitration Agreement and Class‑Action Waiver in our Terms & Conditions.
17. Contact Us
Seniors Guide
2637 E Atlantic Blvd #12566
Pompano Beach, FL 33062
Email: [email protected]
If you need this Policy in an alternate format due to a disability, please contact us using the methods above. We will make every reasonable effort to resolve your concerns.
18. State Addendum
Florida: Text “STOP” to any Seniors Guide marketing SMS to opt out; we will cease messages within 15 days.
Oklahoma, Maryland, and other states: We honor state‑specific telemarketing consent and revocation requirements within the timelines in Section 8.
Additional rights for CA, CO, CT, VA, UT, IN, TX, MT, TN, FL, and any state with similar privacy laws are described throughout this Policy and may be exercised via the methods in Section 8
Seniors Guide is not affiliated with the US Government.
Please see online resources below for more information on related topics:
We do not offer every plan available in your area. Currently we represent [insert number of organizations] organizations which offer [insert number of plans] products in your area. Please contact Medicare.gov or 1–800–MEDICARE to get information on all of your options.
1-800-MEDICARE (TTY users should call 1-877-486-2048), available 24 hours a day/7 days a week.
Participating sales agencies represent Medicare Advantage HMO, PPO, and PFFS organizations and standalone PDP prescription drug plans that are contracted with Medicare. Enrollment depends on the plan's contract renewal.
[Enrollment in the described plan type may be limited to certain times of year unless you qualify for a Special Enrollment Period. Not all plans offer all of these benefits. Benefits may vary by carrier and location. Limitations and exclusions may apply.]